We are looking for a highly organized and relationship-driven Account Manager to support and scale the company's growing creator portfolio. In this role, you will act as the primary day-to-day partner for creators after onboarding — ensuring smooth communication, operational excellence, and long-term relationship success. You’ll work closely with creators, Talent Managers, Media Buyers, and Operations teams to manage ongoing needs across performance reporting, finance, campaign coordination, and creator support. This is a critical client-facing role for someone who thrives in fast-moving environments, enjoys building trusted relationships, and can balance both operational detail and strategic communication.
Your Key Responsibilities
Creator Relationship Management
- Serve as the primary day-to-day point of contact for assigned creators.
- Build strong, long-term relationships through proactive communication and problem-solving.
Operational Coordination
- Coordinate across internal teams including Media Buying, Finance, Operations, and Partnerships.
- Manage creator requests related to campaign execution, reporting, payments, product selection, timelines, and troubleshooting.
- Ensure smooth onboarding handoff from Talent Managers into long-term account management.
Financial & Settlement Support
- Assist creators with payout tracking, settlement timelines, invoicing coordination, and reporting clarification.
- Help monitor performance pacing and communicate key business updates clearly and professionally.
Performance & Reporting
- Work with internal teams to deliver performance insights and operational recommendations to creators.
Retention & Growth
- Identify opportunities to deepen creator partnerships and improve retention.
- Help creators maximize performance through operational excellence and strategic coordination.
What You Bring to the Table
- 1–3+ years of experience in Account Management, Creator Partnerships, Influencer Marketing, Customer Success, or Operations.
- Strong communication and relationship-management skills.
- Highly organized with strong attention to detail and follow-through.
- Comfortable managing multiple creator accounts simultaneously in a fast-paced environment.
- Ability to coordinate cross-functional stakeholders and solve problems proactively.
- Familiarity with creator economy, affiliate marketing, Amazon ecosystem, or influencer operations is highly preferred.
- Experience working with agencies, creators, or media-buying teams is a strong plus.
- Entrepreneurial mindset with the ability to operate independently in a high-growth environment.